Shipping FAQ Shipping FAQ — OV LLC
FREE U.S. SHIPPING ON ORDERS OVER $99 | Due to Covid-19 orders may take up to 72 hours to ship. We apologize for any inconvenience. FREE U.S. SHIPPING ON ORDERS OVER $99 | Due to Covid-19 orders may take up to 72 hours to ship. We apologize for any inconvenience.
Store info

Mon-Fri, 9am-5pm


New York City

New York City

Mon-Fri, 9am-5pm

Shipping FAQ

Shipping Information

We offer various United States Postal Service (USPS) & United Parcel Service (UPS) shipping options to all 50 States in the U.S., including Guam, U.S. Virgin Islands, Puerto Rico, & all APO/FPO/Other military addresses.

International Shipping options are available, with some exceptions. Please see our international shipping policy for more information.

Order Processing

We process all in-stock orders from Monday-Friday (excluding U.S. holidays).

Please note, if you receive a tracking number during a weekend or major U.S. holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the following business day.

We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.

Any foreseen order processing delays are visibly announced directly on the affected product page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.

Orders with multiple items may be shipped from different warehouse locations and arrive in separate shipments. Your order may arrive in separate packages. Typically, these packages will arrive within a few days of each other. You will not be charged any additional shipping charges under these circumstances. Your original shipping charge will be applied across the multiple packages. In such cases, you may receive an email tracking number for each package shipped to you.

Carrier Rates & Estimated Transit Times

USPS First-Class Mail (est. 1-14 business days*): Prices are based on the combined weight of items in cart. Rates begin at $3.75 & increase $0.25 per every additional ounce, for a maximum total of 13 oz. Tracking included.

USPS Priority Mail (est. 1-3 business days*): $7.89 flat rate with USPS small flat rate box or envelope. Tracking included.

Please Note: The USPS does not guarantee estimated transit time of shipments. Sometimes, due to circumstances beyond our control packages may not arrive on the date which appears in the USPS tracking system. Unfortunately, because of unexpected service delays we cannot guarantee delivery/transit times.

*Estimated transit times do not include the time it takes for us to process your order.

Carrier Restrictions

The USPS & UPS do not deliver packages on Sundays or major U.S. holidays.

The only service that delivers packages on Saturdays is USPS Priority Mail.


Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the subject “Your Origin Vape order has shipped” is then sent directly to the email address provided by you during checkout.

Please check your email’s “spam” folders if you did not receive a tracking number.

You may also find & view all tracking information directly by logging into “My Account“

To track the status of your package visit and enter your tracking number or call:

Domestic General Information – USPS
1-800-ASK-USPS (1-800-275-8777)

For all USPS shipping options, please allow up to 48 business hours for tracking information to update or begin to show movement in the USPS automated tracking system.

Free Standard Shipping Promotions

We offer different “Free Standard Shipping” promotions throughout the year. If an order minimum is required to qualify for free shipping, the shopping cart subtotal, after discounts & excluding taxes (NY residents only) must meet the minimum required dollar amount to qualify.

Free Shipping promotions are valid for U.S. orders, including APO/FPO/all military addresses only.

Orders weighing under 13 oz. that qualify for free shipping are shipped via USPS First Class Mail.

Orders weighing 13 oz. & higher that qualify for free shipping are shipped via USPS Priority Mail.

Order Changes & Cancellations

Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable.

Common Tracking Issues:

Lack of tracking updates

Sometimes USPS packages are scanned only when they reach major sorting facilities without tracking updates in between scans.

We’ve also encountered USPS packages without any tracking updates until after delivery has already been made.

Generally, a lack of tracking updates is nothing to be too worried about unless a package is stuck showing the same tracking position for over 7 business days.

Pre-Shipment Info Sent to USPS

If a package misses the first USPS sort facility scan, the tracking information may show “Pre-Shipment Info Sent to USPS” for a day or two, despite it being already en-route to its destination.

For this reason, we strongly recommend waiting up to 48 business hours for a tracking number to show movement in the USPS tracking system. The additional time allows a package to reach another sort facility closer to its destination, where it is finally scanned & tracking is accurately updated.

Mislabeled as “Delivered”

Please remember the USPS does not guarantee their estimated delivery dates, and sometimes unexpected logistical errors can arise. Packages can be mislabeled as “delivered” by the USPS.

Rest assured, in most cases mislabeled packages arrive within several business days after the date shown as “delivered” by the USPS tracking system.

In very rare cases, mislabeled as “delivered” packages turn up a week or two after the estimated delivery date.

Missing Packages

1. If you suspect a “delivered” package is missing, please make sure to check the surrounding delivery location. It may have been left in a secure place by the carrier if it was too large to fit into a mailbox, or no one was home to accept it during a delivery attempt.

2. If a mail carrier cannot find a secure location to leave a package, the package returns back to a USPS Post Office that services your zip code. If no one is present at the delivery address when a carrier attempts delivery, a note is left in a mailbox or on the front door notifying of a re-delivery process. If you find a shipping carrier’s note, please follow the provided instructions to arrange re-delivery or pickup of your package.

3. If you know or suspect a piece of mail has been stolen, the most helpful course of action is to file a “Mail Theft Complaint” with the U.S. Postal Inspector’s Office as quickly as possible after the incident.

Undeliverable Packages

Please make sure the shipping address entered during checkout is current & correct, especially when using an auto-fill form option in your browser.

If a package is determined to be “undeliverable as addressed” by a shipping carrier, it may take up to several weeks to be returned back to us. We ask that you cover any additional shipping fees associated with re-shipping undeliverable packages.

We reserve the right to amend, change, or modify our shipping policy without prior notice.